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FAQS

We’re looking forward to providing you with the most enjoyable and informative shopping experience possible. In addition to the faqs listed below, we’d like to invite you to fill out the form on this page with any questions you have!

 

Q: WHAT IS YOUR RETURN POLICY?
A: We offer a full refund on items that are returned within 30 days of purchase and are accompanied by a receipt. The refund will be issued in the format that it was paid for. If you do not have a receipt, will we give you store credit. Unfortunately, we can not take back books, patterns or yarn that has been wound.

Q: DO YOU WIND YARN? 
A: Yes. If you purchased your yarn here at Knit House, then we are very happy to wind it for you.

Q: WILL YOU HAVE CLASSES?
A: Yes, we will be offering drop-in help, project-based classes, private lessons and a free weekly Knit Night!

Q: WHAT IS YOUR CLASS CANCELLATION POLICY? 
A: 
If you must cancel, we ask that you call a minimum of 24 hours in advance to receive class credit. If you cancel less than 24 hours in advance your class fee will be forfeited.